More than support – true collaboration.
Leadtime turns your clients into co-pilots, not bystanders. Centralized workflows keep everyone aligned, visible, and accountable at every step.
More than support – true collaboration.
Leadtime turns your clients into co-pilots, not bystanders. Centralized workflows keep everyone aligned, visible, and accountable at every step.
More than support – true collaboration.
Leadtime turns your clients into co-pilots, not bystanders. Centralized workflows keep everyone aligned, visible, and accountable at every step.
Built for Mission-Critical Service
"Support? That's just answering emails." Many think that – until they hit 100 customers. Then emails turn into chaos: three tools, lost tickets, and a support team spending more time searching than helping. Welcome to B2B support reality.
Lukas
Aug 9, 2025
Why Every B2B SaaS Needs a Ticketing System to Scale
In the beginning, support is simple. Ten customers you know personally. Requests via email, someone responds, done. Then you grow to 50. Messages slip through. Two people answer the same request. At 100 customers, it's over. Your team is drowning in chaos. Support goes from competitive edge to bottleneck. The solution isn't just another tool—it's a system that scales with you.
Lukas
Aug 19, 2025
Built for Mission-Critical Service
"Support? That's just answering emails." Many think that – until they hit 100 customers. Then emails turn into chaos: three tools, lost tickets, and a support team spending more time searching than helping. Welcome to B2B support reality.
Lukas
Aug 9, 2025
Why Every B2B SaaS Needs a Ticketing System to Scale
In the beginning, support is simple. Ten customers you know personally. Requests via email, someone responds, done. Then you grow to 50. Messages slip through. Two people answer the same request. At 100 customers, it's over. Your team is drowning in chaos. Support goes from competitive edge to bottleneck. The solution isn't just another tool—it's a system that scales with you.
Lukas
Aug 19, 2025
Built for Mission-Critical Service
"Support? That's just answering emails." Many think that – until they hit 100 customers. Then emails turn into chaos: three tools, lost tickets, and a support team spending more time searching than helping. Welcome to B2B support reality.
Lukas
Aug 9, 2025
Why Every B2B SaaS Needs a Ticketing System to Scale
In the beginning, support is simple. Ten customers you know personally. Requests via email, someone responds, done. Then you grow to 50. Messages slip through. Two people answer the same request. At 100 customers, it's over. Your team is drowning in chaos. Support goes from competitive edge to bottleneck. The solution isn't just another tool—it's a system that scales with you.
Lukas
Aug 19, 2025
Turn Clients Into Teammates
Stop treating clients like spectators. With Guest Users, you invite contacts from other organizations directly into your projects — at no extra cost. Give them real-time visibility into progress, issues, and requests while keeping full control over sensitive information through granular roles and permissions.
By turning clients into active collaborators, you build transparency, eliminate misunderstandings, and strengthen trust. Everyone sees the same status, decisions move faster, and projects run more smoothly — as if your clients were part of the team.
Turn Clients Into Teammates
Stop treating clients like spectators. With Guest Users, you invite contacts from other organizations directly into your projects — at no extra cost. Give them real-time visibility into progress, issues, and requests while keeping full control over sensitive information through granular roles and permissions.
By turning clients into active collaborators, you build transparency, eliminate misunderstandings, and strengthen trust. Everyone sees the same status, decisions move faster, and projects run more smoothly — as if your clients were part of the team.
Turn Clients Into Teammates
Stop treating clients like spectators. With Guest Users, you invite contacts from other organizations directly into your projects — at no extra cost. Give them real-time visibility into progress, issues, and requests while keeping full control over sensitive information through granular roles and permissions.
By turning clients into active collaborators, you build transparency, eliminate misunderstandings, and strengthen trust. Everyone sees the same status, decisions move faster, and projects run more smoothly — as if your clients were part of the team.
The Beating Heart of Your Workflow
Ticket-based work isn’t just a method — it’s the backbone of modern collaboration. In Leadtime, every activity, whether it’s a client project or an internal task, is captured as a ticket. This creates a single source of truth for planning, communication, and execution.
A powerful, intuitive ticket editor makes writing and structuring tasks effortless. Use the slash menu to add headings, checklists, images, or embeds in seconds. Comments and mentions keep conversations connected to the work, while drag-and-drop blocks make organizing information simple and fast.
With everything structured as tickets, your team works faster, communicates better, and keeps projects fully under control — from the smallest to the most complex task.
The Beating Heart of Your Workflow
Ticket-based work isn’t just a method — it’s the backbone of modern collaboration. In Leadtime, every activity, whether it’s a client project or an internal task, is captured as a ticket. This creates a single source of truth for planning, communication, and execution.
A powerful, intuitive ticket editor makes writing and structuring tasks effortless. Use the slash menu to add headings, checklists, images, or embeds in seconds. Comments and mentions keep conversations connected to the work, while drag-and-drop blocks make organizing information simple and fast.
With everything structured as tickets, your team works faster, communicates better, and keeps projects fully under control — from the smallest to the most complex task.
The Beating Heart of Your Workflow
Ticket-based work isn’t just a method — it’s the backbone of modern collaboration. In Leadtime, every activity, whether it’s a client project or an internal task, is captured as a ticket. This creates a single source of truth for planning, communication, and execution.
A powerful, intuitive ticket editor makes writing and structuring tasks effortless. Use the slash menu to add headings, checklists, images, or embeds in seconds. Comments and mentions keep conversations connected to the work, while drag-and-drop blocks make organizing information simple and fast.
With everything structured as tickets, your team works faster, communicates better, and keeps projects fully under control — from the smallest to the most complex task.
See Tasks the Way You Work Best
Whether you’re managing a single project or juggling multiple at once, Leadtime’s flexible task views give you total control. Start with a structured list view to sort, filter, and focus on what matters most. Create and save personal or team-wide views to stay organized, no matter how complex things get.
Switch seamlessly to a Kanban board for a clear, visual workflow. Drag and drop tasks through custom phases like “New,” “In Progress,” or “Done” to track progress intuitively. Bottlenecks become visible, priorities stay aligned, and your team can manage work with ease — all in one place.
See Tasks the Way You Work Best
Whether you’re managing a single project or juggling multiple at once, Leadtime’s flexible task views give you total control. Start with a structured list view to sort, filter, and focus on what matters most. Create and save personal or team-wide views to stay organized, no matter how complex things get.
Switch seamlessly to a Kanban board for a clear, visual workflow. Drag and drop tasks through custom phases like “New,” “In Progress,” or “Done” to track progress intuitively. Bottlenecks become visible, priorities stay aligned, and your team can manage work with ease — all in one place.
See Tasks the Way You Work Best
Whether you’re managing a single project or juggling multiple at once, Leadtime’s flexible task views give you total control. Start with a structured list view to sort, filter, and focus on what matters most. Create and save personal or team-wide views to stay organized, no matter how complex things get.
Switch seamlessly to a Kanban board for a clear, visual workflow. Drag and drop tasks through custom phases like “New,” “In Progress,” or “Done” to track progress intuitively. Bottlenecks become visible, priorities stay aligned, and your team can manage work with ease — all in one place.
Your AI Co-Pilot for Better Tickets
Writing clear, structured tickets takes time — but it doesn’t have to. Leadtime’s AI Assistant helps you draft, revise, and translate tickets with ease, so every task is complete, consistent, and ready for execution.
Whether you’re creating a new ticket from scratch or polishing an existing one, the assistant suggests clean phrasing, fills in gaps, and ensures nothing important is missing. It can switch between languages instantly, making collaboration across teams and clients seamless.
With AI on your side, you spend less time on formatting and wording — and more time moving projects forward.
Your AI Co-Pilot for Better Tickets
Writing clear, structured tickets takes time — but it doesn’t have to. Leadtime’s AI Assistant helps you draft, revise, and translate tickets with ease, so every task is complete, consistent, and ready for execution.
Whether you’re creating a new ticket from scratch or polishing an existing one, the assistant suggests clean phrasing, fills in gaps, and ensures nothing important is missing. It can switch between languages instantly, making collaboration across teams and clients seamless.
With AI on your side, you spend less time on formatting and wording — and more time moving projects forward.
Your AI Co-Pilot for Better Tickets
Writing clear, structured tickets takes time — but it doesn’t have to. Leadtime’s AI Assistant helps you draft, revise, and translate tickets with ease, so every task is complete, consistent, and ready for execution.
Whether you’re creating a new ticket from scratch or polishing an existing one, the assistant suggests clean phrasing, fills in gaps, and ensures nothing important is missing. It can switch between languages instantly, making collaboration across teams and clients seamless.
With AI on your side, you spend less time on formatting and wording — and more time moving projects forward.
Because Email Is Still the Fastest Way
Not every client wants to log into a portal — and they don’t have to. Leadtime turns your existing email inboxes into a fully integrated helpdesk. Incoming messages from Google Workspace or Outlook 365 are automatically turned into tickets and routed to the right project.
Define default destinations for each client domain or assign dedicated inboxes to individual projects. No manual forwarding, no chaotic CC lists — just clean, structured ticket creation.
This keeps your support organized, ensures no request gets lost, and lets your clients keep using the channel they know best: email.
Because Email Is Still the Fastest Way
Not every client wants to log into a portal — and they don’t have to. Leadtime turns your existing email inboxes into a fully integrated helpdesk. Incoming messages from Google Workspace or Outlook 365 are automatically turned into tickets and routed to the right project.
Define default destinations for each client domain or assign dedicated inboxes to individual projects. No manual forwarding, no chaotic CC lists — just clean, structured ticket creation.
This keeps your support organized, ensures no request gets lost, and lets your clients keep using the channel they know best: email.
Because Email Is Still the Fastest Way
Not every client wants to log into a portal — and they don’t have to. Leadtime turns your existing email inboxes into a fully integrated helpdesk. Incoming messages from Google Workspace or Outlook 365 are automatically turned into tickets and routed to the right project.
Define default destinations for each client domain or assign dedicated inboxes to individual projects. No manual forwarding, no chaotic CC lists — just clean, structured ticket creation.
This keeps your support organized, ensures no request gets lost, and lets your clients keep using the channel they know best: email.
See the Big Picture, Stay in Control
Managing multiple projects with one team is a balancing act. Different priorities, parallel deadlines, and client expectations collide — and without clear visibility, chaos takes over. Leadtime gives you the transparency you need to make smart decisions without diving into every project.I
n the Big Picture view, every ticket is shown as a compact card highlighting purpose, progress, and potential issues at a glance. Key details like planned vs. spent time and completion status are surfaced clearly, so even people outside the project can instantly understand where things stand.
This structured overview helps your team and management prioritize across projects, spot problems early, and keep the entire operation aligned.
See the Big Picture, Stay in Control
Managing multiple projects with one team is a balancing act. Different priorities, parallel deadlines, and client expectations collide — and without clear visibility, chaos takes over. Leadtime gives you the transparency you need to make smart decisions without diving into every project.I
n the Big Picture view, every ticket is shown as a compact card highlighting purpose, progress, and potential issues at a glance. Key details like planned vs. spent time and completion status are surfaced clearly, so even people outside the project can instantly understand where things stand.
This structured overview helps your team and management prioritize across projects, spot problems early, and keep the entire operation aligned.
See the Big Picture, Stay in Control
Managing multiple projects with one team is a balancing act. Different priorities, parallel deadlines, and client expectations collide — and without clear visibility, chaos takes over. Leadtime gives you the transparency you need to make smart decisions without diving into every project.I
n the Big Picture view, every ticket is shown as a compact card highlighting purpose, progress, and potential issues at a glance. Key details like planned vs. spent time and completion status are surfaced clearly, so even people outside the project can instantly understand where things stand.
This structured overview helps your team and management prioritize across projects, spot problems early, and keep the entire operation aligned.
Clear Inputs, Better Tickets
Clear, complete tickets are the foundation of smooth collaboration. With Leadtime’s ticket templates, tasks are created faster, more consistently, and with all the details your team needs to get started right away.
Each template comes with tailored input fields and helpful guidance for different task types. This way, even clients without technical know-how provide exactly the right information — no endless back-and-forth required.
The result: fewer misunderstandings, better data quality, and a more efficient workflow for everyone involved.
Clear Inputs, Better Tickets
Clear, complete tickets are the foundation of smooth collaboration. With Leadtime’s ticket templates, tasks are created faster, more consistently, and with all the details your team needs to get started right away.
Each template comes with tailored input fields and helpful guidance for different task types. This way, even clients without technical know-how provide exactly the right information — no endless back-and-forth required.
The result: fewer misunderstandings, better data quality, and a more efficient workflow for everyone involved.
Clear Inputs, Better Tickets
Clear, complete tickets are the foundation of smooth collaboration. With Leadtime’s ticket templates, tasks are created faster, more consistently, and with all the details your team needs to get started right away.
Each template comes with tailored input fields and helpful guidance for different task types. This way, even clients without technical know-how provide exactly the right information — no endless back-and-forth required.
The result: fewer misunderstandings, better data quality, and a more efficient workflow for everyone involved.
Run twice the projects in half the time
Ready, set, go: your workspace live in minutes, free for 1 month.
Run twice the projects in half the time
Ready, set, go: your workspace live in minutes, free for 1 month.
Run twice the projects in half the time
Ready, set, go: your workspace live in minutes, free for 1 month.
FAQ
Got questions? We’ve got answers.
Got questions? We’ve got answers.
Why should I use a ticket system for client projects?
Why should I use a ticket system for client projects?
Why should I use a ticket system for client projects?
What does an AI assistant do for ticket handling?
What does an AI assistant do for ticket handling?
What does an AI assistant do for ticket handling?
Why should I let clients create tickets directly in my system?
Why should I let clients create tickets directly in my system?
Why should I let clients create tickets directly in my system?
How does linking tickets with time tracking improve profitability?
How does linking tickets with time tracking improve profitability?
How does linking tickets with time tracking improve profitability?
How does a structured ticket system prevent requests from getting lost?
How does a structured ticket system prevent requests from getting lost?
How does a structured ticket system prevent requests from getting lost?
How does ticket-based communication improve client relationships?
How does ticket-based communication improve client relationships?
How does ticket-based communication improve client relationships?
How does a helpdesk system improve team collaboration on client issues?
How does a helpdesk system improve team collaboration on client issues?
How does a helpdesk system improve team collaboration on client issues?
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
Features
© 2025 Leadtime Labs GmbH. All rights reserved.
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
© 2025 Leadtime Labs GmbH. All rights reserved.
We comply with the EU GDPR and guarantee European server locations with ISO 27001 certification.
© 2025 Leadtime Labs GmbH. All rights reserved.